Order & Delivery
Check expected delivery timing, shipping coverage, order progress, and what to do when a package needs attention.
Open sectionProArena Support
Help Center
Find clear guidance for orders, delivery, product compatibility, gaming setup, care, returns, and warranty support.
24/7 support
Free shipping
3–5 day delivery
30-day returns
Find Your Answer
Start with the area that best matches what you need. Every support path is arranged around the way players shop, install, use, and maintain gaming equipment.
Returns & Changes
Review the 30-day return and exchange process, order-change guidance, and support for incorrect or damaged items.
Open sectionCompatibility Help
Confirm platform support, connectivity, ports, dimensions, software needs, and accessory fit before placing an order.
Open sectionSetup & Product Care
Use practical setup checks and care guidance for keyboards, mice, audio gear, monitors, controllers, and simulation equipment.
Open section
Shipping & Returns
Order Support
ProArena provides free shipping on every product. Orders normally arrive within 3–5 calendar days, and eligible items can be returned or exchanged free within 30 days.
Locate your order details
Keep your order number and the email address used at checkout ready when reviewing an order or requesting support.
Review delivery timing
Standard delivery is 3–5 calendar days. Tracking updates may take a short time to appear after dispatch.
Prepare a return request
Contact support within 30 days and keep the item, included parts, packaging, and order information together for review.
Request changes promptly
Order changes and cancellations are time-sensitive. Submit the request before processing or dispatch whenever possible.
Buy With Confidence
Gear Compatibility
Gaming equipment can vary by platform, operating system, connection type, available ports, dimensions, and required software. Confirm the points below before ordering.
Performance Guidance
Setup & Care
A careful first setup and consistent maintenance help gaming equipment perform reliably. Use manufacturer instructions first, then work through these practical checks.
Keyboards & Mice
Connect directly during initial setup, install required software, confirm firmware, and keep sensors and switches free of debris.
Audio & Streaming
Select the correct input and output devices, test gain before boosting volume, and secure cables away from moving mounts.
Monitors & Desk Gear
Confirm VESA or clamp fit, tighten mounts evenly, select the intended refresh rate, and leave ventilation paths clear.
Controllers & Simulation
Calibrate axes, pedals, sticks, and steering range after installation, then recheck mounting hardware after the first sessions.
Common Questions
Quick Answers
Review concise answers to the questions customers ask most often about ProArena orders, promotions, delivery, returns, and product support.
No. Free shipping is provided on all products across the store.
Orders are expected to arrive within 3–5 calendar days. Tracking information is provided as the order moves through delivery.
After a successful email subscription, the 15% sitewide discount is applied automatically. No discount code is required.
Yes. Selected promotional products receive an automatic 20% discount without requiring a code.
Eligible products can be returned or exchanged free within 30 days. Keep all included components and order information available.
Customer support is available 24/7 for order questions, product compatibility, setup guidance, returns, and warranty assistance.
Still Need Help?
Send the product name, order number when applicable, the platform or device you use, and a clear description of the issue so the support team can respond efficiently.
support@proarena.mom
+1 (816) 555-0140
409 Parkview Dr, Wright City, MO 63390, United States